Partner Bank Instability Impacting PIX Services

Incident Report for Trace Finance

Resolved

This incident has been resolved.
Posted Nov 26, 2025 - 09:02 GMT-03:00

Investigating

We are currently experiencing instability with one of our partner banks, which is affecting PIX services. As a result, some PIX operations (cash-in/cash-out, key-related actions, and transfers) may be delayed or fail intermittently.
Our team is actively working with the partner to restore full stability as quickly as possible. We will keep you updated on progress and share a resolution notice once services are fully normalized.
Thank you for your patience and understanding.
Posted Nov 26, 2025 - 08:43 GMT-03:00
This incident affected: FaaS (Pix API).